Extended Stay America Suites - Cleveland - Beachwood - Orange Place - North

When I arrived at 3:30p I went to the front desk and the young lady there. She greeted me, but answered her cell phone and had me wait there until 5 minutes, when I said should I come back? She replied yes, mind you I had been flying all night. When I came back the check-in process was still horrible. The hotel reeked of smell of all kinds of smoke. There was trash in the hallways, and I would not recommend this hotel/motel to anyone!!! Stay away!!!

Was surprised how low lit the hallways were. The elevators was out of service. One curtain in my room was ripped in two pieces down the center which made getting it to stay shut a challenge. Was surprised that they take a picture of my drivers license and for the long list of agreements you had to sign for.

Elevator was down 3 days of are stay, had 2 handicap people, had to leave a day early because I couldn’t get a wheelchair to the 3rd floor. Staff was great, they need more help to be able to do there jobs properly.

Where do I start? When you walk in the door you are hit with a strong odor. Which, worsens after you reach your floor. The rooms were not very clean and I did not want to use the refrigerator because it smelled. The beds were ok but not firm enough for my back. We requested a room closer to the elevator since I was on crutches and they placed us in the back hallway, which was probably one of the furthest rooms from the elevator. Even the gentleman cleaning the rooms was like "wait why would they put you so far away. " He then went to try to get us a closer room but there was none. They told us to try back the next day. However, there was still none the next day. My second night, the occupants in a the room above us was jumping, bumping, and running around at 2 and 3 in the morning and I had to call the front desk to have them check on them because i thought someone was being thrown around. The next day they said they were going to move us to another room and when I called around 9 they said it would be ready around 12. 12 o'clock came and went so I called and did not get an answer at the the front desk. I tried a half hour later and still no answer. I called there 800 number and I was transferred back to the empty front desk. My Mom went downstairs and found someone who had an attitude. At that time we requested a cancelation and changed hotels, this was around 230pm. I WILL NEVER STAY HERE AGAIN!

Second stay within a month, big difference, missing shower curtain, no table or chair amd front desk was not staffed thru the night with front door being locked

the elevator was out the time we stayed there not a big problem but small in inconvenience

The room was not clean, the floor unswept found the previous occupants trash under the bed and floor. A bottle of wet cigarette butts in the bathroom under the sink. We did not stay overnight.

It's not well kept at all. The atmosphere is more like an apartment building than a hotel/motel. Unclean!! lots of trash and debri in the room and under the bed(chip bags, juice containers, tissue crumbs,stains running down base of the toiliet. You can see filth upon entry. I understand people live there so maybe they should consider using it just for that and not rent rooms. The only reason I stayed the 1 night is because i caught a lyft with my family and had booked online. Our power was out, I thought because it was beachwood I had nothing to worry about. I had instacart deliver cleaning supplies so i could clean up some of the things myself.

Bedding too thin; bed very comfortable otherwise. A little noisy and traffic heavy on my floor.